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Technical Receptionist

2 open positions

Position: Technical Receptionist
Location: Addis Ababa, Bole
We are looking for a professional, organized, and customer-focused Technical Receptionist to join our team. The successful candidate will be the first point of contact for clients and will coordinate the reception of ICT equipment for maintenance and repair services.

Key Responsibilities
  1. Welcome and assist customers professionally.
  2. Receive ICT equipment (computers, printers, photocopiers, and other office machines) for maintenance.
  3. Register service requests and prepare job cards.
  4. Coordinate with technicians and follow up on repair status.
  5. Communicate service updates to customers.
  6. Prepare price request, and maintenance records as required.
  7. Handle incoming phone calls, emails, and office correspondence related to customers service quality feedback.
  8. Maintain accurate customer and service records.
  9. Perform other administrative duties assigned by the IT supervisor and Technical Manager.

Qualifications
  • TVET or bachelor's degree in information technology, Computer Science, Marketing, Office Administration, Management, or a related field.
  • Minimum of 2 year of relevant work experience (experience in ICT maintenance or customer service is an advantage).
  • Basic understanding of computer hardware, printers, and office equipment.
  • Good communication and interpersonal skills.
  • Strong computer skills (MS Office; ERP knowledge is an advantage).
  • Ability to work under pressure and manage multiple tasks.
  • Required Competencies
  • Excellent customer service attitude.
  • Strong organizational and documentation skills.
  • Attention to detail.
  • Teamwork and professionalism.
  • Integrity and accountability.
Employment Type Contract, Full-Time

Application Procedure
Interested and qualified applicants are invited to submit:
Updated CV
Application Letter
Only shortlisted candidates will be contacted.

Addis Ababa, Ethiopia
Technical
contract

Networking and installation

1 open position

Addis Ababa, Ethiopia

General IT Support

1 open position
         WE ARE HIRING!

IT SUPPORT & MAINTENANCE SPECIALIST

Our company is expanding its technical team and looking for a skilled, customer-focused IT Support & Maintenance Specialist who can deliver reliable technical solutions and professional on-site support. 

 What You’ll Do 

  1. Provide professional IT support and troubleshooting to clients.
  2. Diagnose, repair, and maintain laptops, desktops, printers, scanners, and other IT equipment.
  3. Install and configure operating systems, applications, and hardware 
  4. Troubleshoot basic network, connectivity, and system-related issues.
  5. Handle maintenance service requests and ensure timely resolution.
  6. Prepare accurate service reports and document technical activities.
  7. Work directly with clients and maintain a high standard of customer service and professionalism.
  8. Escalate complex technical issues to IT supervisor when necessary.
 What We’re Looking For 

  1. 2+ years of practical experience in IT Support.
  2. Diploma or bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
  3. Strong practical troubleshooting and hardware/software maintenance skills.
  4. Experience working for an IT maintenance/service provider is highly preferred.
  5. Experience supporting IT operations in a large organization, hospital, corporate environment, or other complex workplace is a strong advantage.
  6. Good understanding of computer hardware, operating systems, printers, peripherals, and basic networking.
  7. Strong communication, customer-service, problem-solving, and teamwork skills.
  8. Ability to work under pressure and respond effectively to urgent technical issues.
  9. Willingness to travel to client sites when required.
 Why Join Us?

At Madot Computer Solution PLC, you will have the opportunity to:
  • Work with a variety of real-world IT environments and clients.
  • Develop your technical and professional skills.
  • Gain valuable experience in IT maintenance and service operations.
  • Build a long-term career in a growing technology company.
📍 Location: Addis Ababa
💼 Employment Type: Permanent
🧑‍💻 Experience: Minimum 2 years in IT Support 

📩 How to Apply

If you are a hands-on IT professional who enjoys solving technical problems and supporting customers, we would like to hear from you.
Send your updated CV and application to:
📞 [0908070448 Telegram]



Addis Ababa, Ethiopia

IT Support

1 open position
                       WE ARE HIRING!

IT SUPPORT & MAINTENANCE SPECIALIST

Our company is expanding its technical team and looking for a skilled, customer-focused IT Support & Maintenance Specialist who can deliver reliable technical solutions and professional on-site support. 

 What You’ll Do 

  1. Provide professional IT support and troubleshooting to clients.
  2. Diagnose, repair, and maintain laptops, desktops, printers, scanners, and other IT equipment.
  3. Install and configure operating systems, applications, and hardware 
  4. Troubleshoot basic network, connectivity, and system-related issues.
  5. Handle maintenance service requests and ensure timely resolution.
  6. Prepare accurate service reports and document technical activities.
  7. Work directly with clients and maintain a high standard of customer service and professionalism.
  8. Escalate complex technical issues to IT supervisor when necessary.
 What We’re Looking For 

  1. 2+ years of practical experience in IT Support.
  2. Diploma or bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
  3. Strong practical troubleshooting and hardware/software maintenance skills.
  4. Experience working for an IT maintenance/service provider is highly preferred.
  5. Experience supporting IT operations in a large organization, hospital, corporate environment, or other complex workplace is a strong advantage.
  6. Good understanding of computer hardware, operating systems, printers, peripherals, and basic networking.
  7. Strong communication, customer-service, problem-solving, and teamwork skills.
  8. Ability to work under pressure and respond effectively to urgent technical issues.
  9. Willingness to travel to client sites when required.
 Why Join Us?

At Madot Computer Solution PLC, you will have the opportunity to:
  • Work with a variety of real-world IT environments and clients.
  • Develop your technical and professional skills.
  • Gain valuable experience in IT maintenance and service operations.
  • Build a long-term career in a growing technology company.
📍 Location: Addis Ababa
💼 Employment Type: Permanent
🧑‍💻 Experience: Minimum 2 years in IT Support 

📩 How to Apply

If you are a hands-on IT professional who enjoys solving technical problems and supporting customers, we would like to hear from you.
Send your updated CV and application to:
📞 [0908070448 Telegram]



Addis Ababa, Ethiopia
Technical


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